Terms and Conditions

1. Introduction

Welcome to the website of Genki Instruments ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, genkiinstruments.com and genki.is ("Website"), as well as the purchase and use of our music technology products and services.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or purchase our products.

2. Website Use

2.1 Account Registration

You may need to create an account to access certain features of our Website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.2 Prohibited Activities

When using our Website, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Distribute malicious software or content
• Attempt to gain unauthorized access to our systems
• Use our Website in any manner that could disable, overburden, or impair its functionality

2.3 Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of the Company and is protected by intellectual property laws.

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions and information. However, we do not warrant that product descriptions or other content on our Website are accurate, complete, reliable, current, or error-free.

3.2 Pricing and Payment

All prices are displayed in kr. and are subject to change without notice. Payment must be made through our secure payment system at the time of purchase.

4. Product Warranty

4.1 Limited Warranty Coverage

The Company provides a one (1) year limited warranty ("Warranty Period") for all hardware products, commencing from the date of original purchase. This warranty covers defects in materials and workmanship under normal use.

4.2 Warranty Exclusions

This warranty does not cover:

• Damage resulting from accidents, misuse, abuse, neglect, or improper handling
• Damage caused by unauthorized modifications or repairs
• Normal wear and tear
• Cosmetic damage that does not affect functionality
• Damage from improper installation or connection to incompatible equipment
• Products with altered or removed serial numbers
• Software issues or third-party accessories

4.3 Warranty Service

To obtain warranty service, contact our customer support department with proof of purchase. The Company will, at its discretion:

• Repair the defective product using new or refurbished parts
• Replace the defective product with a new or refurbished product
• Provide a refund of the original purchase price

5. 30-Day Evaluation Period

5.1 Money-Back Guarantee

The Company offers a 30-day evaluation period ("Evaluation Period") from the date of delivery. If you are not satisfied with your purchase for any reason, you may return it for a full refund of the purchase price.

5.2 Return Requirements

To qualify for the money-back guarantee:

• The product must be returned in its original packaging with all components and accessories
• The product must be in like-new condition with no damage beyond normal testing use
• A valid proof of purchase must be provided
• Return request must be initiated within 30 days of delivery
• Customer is responsible for return shipping costs unless otherwise specified

6. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at here.

7. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with these Terms or your use of the Website.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses arising from your use of the Website or violation of these Terms.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Iceland, without regard to its conflict of law provisions.

11. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: [email protected]
• Address: Genki Instruments ehf. Klapparstígur 25-27. 101 Reykjavík. Iceland.